If a guide, charger, cable, or power supply is visibly damaged, smells unusual, is swollen, or becomes extremely hot, stop using it and contact Look2Guide support. Do not continue charging damaged equipment.

Chargers and guides can become warm during charging. Make sure the charger is on a stable surface with normal airflow. Do not cover the charger, stack items on top of it, or place it near another heat source.

Use the supplied or approved power supply and cables. An incorrect power supply, damaged cable, overloaded power strip, or unstable outlet can cause slow charging or unusual heat.

If overheating continues, Look2Guide support may advise reducing the charge current, for example to 1 amp. This can reduce heat, but charging will take longer. Only change charger settings when you know which setting applies to your charger model.

If the charge current is reduced, plan for longer charging time before the next visitor day. Check a small batch first before changing the whole installation workflow.

Include the charger model, number of devices charging, whether the issue affects one slot or all slots, the room temperature if unusual, photos of the setup if useful, and when the issue started.

If a guide, charger, cable, or power supply is visibly damaged, smells unusual, is swollen, or becomes extremely hot, stop using it and contact Look2Guide support. Do not continue charging damaged equipment.

Chargers and guides can become warm during charging. Make sure the charger is on a stable surface with normal airflow. Do not cover the charger, stack items on top of it, or place it near another heat source.

Use the supplied or approved power supply and cables. An incorrect power supply, damaged cable, overloaded power strip, or unstable outlet can cause slow charging or unusual heat.

If overheating continues, Look2Guide support may advise reducing the charge current, for example to 1 amp. This can reduce heat, but charging will take longer. Only change charger settings when you know which setting applies to your charger model.

If the charge current is reduced, plan for longer charging time before the next visitor day. Check a small batch first before changing the whole installation workflow.

Include the charger model, number of devices charging, whether the issue affects one slot or all slots, the room temperature if unusual, photos of the setup if useful, and when the issue started.