# Look2Guide Public Docs Public Look2Guide help documents for museum audio guide content, devices, smart chargers, tablets, and visitor analytics. Only documents published at /docs are listed here. ## Docs - [Invite a user on look2guide.com](https://www.look2guide.com/docs-md/a9afbf31-f42a-4ecf-ac1f-bde18256ae03): How to invite a user and manage access - [Troubleshooting Missing Statistics](https://www.look2guide.com/docs-md/59f2f6bf-2426-4807-8b2b-9f2f2c4b8163): Statistics missing or not updating on Look2Guide? Do not worry, your data is safe and still accumulates on the audio guides. Most likely, it is an issue related to the internet connection of the smart chargers. - [Connected Smart Charger Setup And Relocation Checklist](https://www.look2guide.com/docs-md/9a316076-d44f-495c-bd71-0606ceef602d): Checklist for keeping connected smart chargers online, especially when chargers are installed or moved to a new location. Charger not connecting to internet? - [How to connect multiple smart chargers to the internet?](https://www.look2guide.com/docs-md/b2596a7a-9a74-4d85-9082-38e03d3def1b): Step-by-step Look2Guide help document for How to connect multiple smart chargers to the internet?. - [Sync AG + BrightSign GPIO Setup Overview](https://www.look2guide.com/docs-md/8711e147-d9b0-4738-8ee1-ccc4a7e2dfa3): Generic signal-flow overview for starting BrightSign video playback from a Sync AG using GPIO. - [How Look2Guide Statistics Collection Works](https://www.look2guide.com/docs-md/c768f49a-0870-4191-a7e4-7f27fb4ba4a8): Understand the two main ways Look2Guide collects audio guide statistics: manual Windows upload and automatic connected smart-charger upload. - [AI Audio And Translation FAQ](https://www.look2guide.com/docs-md/09926f88-2ad7-4d94-9693-a8bccd2dae1e): Common questions about creating, editing, publishing, and translating AI audio in Look2Guide. - [Video Encoding Guidelines For Reliable Sync](https://www.look2guide.com/docs-md/775c886f-ebec-4efb-b5b0-985fe6f60059): Practical video export settings for reliable synchronization on BrightSign and similar media players. - [Configuring Statistics Collection using the Statdock](https://www.look2guide.com/docs-md/f274673f-ad3a-4ac5-a8e8-fee8dbe75ae1): IMPORTANT: We recommend Look2Guide pro for automatic and up to date statistics, using the smart chargers. LookKiosk is a statistics platform that lets you collect, upload, and analyze usage data from your audio guides. It consists of two parts: LookKiosk.com (website) which is used to view statistics, manage content, and control access; and the windows upload software, which is used to transfer statistics from audio guides to your LookKiosk project. Together, these tools allow you to reliably track usage data and interpret it in context (languages, exhibits, content). - [How to set up your audioguides?](https://www.look2guide.com/docs-md/a1ea4a62-098b-4243-806a-c0088b17ee5f): This is the full guide of how to program and set up your audio content on the audio guides using Look2Guide and the USB dock. - [I Cannot See My Project Or Access Tab](https://www.look2guide.com/docs-md/0a9e9cf9-036c-41de-aaf7-59007649c88f): Troubleshooting steps when a user cannot see the expected project or does not have access to project administration features. - [Device Is Hot Or Charging Slowly](https://www.look2guide.com/docs-md/edacc17b-0e3e-441b-a603-33bd8cec08d6): Basic safety and troubleshooting checks when audio guides or chargers feel hot or charging takes longer than expected. - [Network Requirements For Statistics Upload](https://www.look2guide.com/docs-md/64ee444a-90bf-4adf-a700-c0918c1172f7): Firewall and IT requirements for uploading statistics from the Windows uploader or connected smart chargers. - [Twist XL product overview](https://www.look2guide.com/docs-md/0238493b-7bb3-403e-b9fc-ff33bde81de1): The ultimate over-ear headset for exhibitions demanding maximum comfort and complete immersion. With premium over-ear design that covers ears completely, the Twist XL delivers exceptional sound quality while maintaining the lightweight comfort and professional durability the TWIST series is known for. - [AI Content Studio product overview](https://www.look2guide.com/docs-md/bf445ce9-1bf5-4f5f-9c76-c347c56383b0): Included free with every Look2Innovate project, AI Content Studio is the full authoring suite for creating, editing, translating, and publishing museum audio. Teams can generate narrated audio, translate tours into visitor languages, and keep editorial control before anything reaches an exhibit. - [Look2Guide CMS product overview](https://www.look2guide.com/docs-md/7785d80c-44c5-4ca9-9fed-ab60af523385): Web-based CMS used to program and manage audio guide deployments. Included at no extra cost with rentals and purchases, with an optional MDM upgrade for statistics and remote content updates. - [Personalized Visitor Reports product overview](https://www.look2guide.com/docs-md/f2187490-c104-498b-966e-ce01c8bd56bb): Send personalized visit reports of what your visitor saw, what they missed, and a link to your web shop or to promote other museums and exhibitions they might enjoy. - [AI Audio Translate product overview](https://www.look2guide.com/docs-md/9f348a67-af64-4da3-8573-a7db41c2a491): AI Audio Translate is the focused translation workflow for teams that already have source tours and want visitor languages quickly. It creates translated narration from transcripts, preserves atmosphere with background music extraction, supports unlimited generations, and keeps review before publishing. - [Interactive Kiosks product overview](https://www.look2guide.com/docs-md/c2cfeb92-ee2b-4fa6-878d-71280e8d53f2): Place interactive kiosks at the end of your visit to collect visitor emails, simple surveys and offer a fun quiz about what they visited. Simply place the audio guide in the holder to start. - [Twist HIFI product overview](https://www.look2guide.com/docs-md/641d4b06-0883-45ac-97b1-d3e8392088ea): Exceptional spatial audio quality for the most demanding environments. With premium on-ear drivers and sophisticated acoustic engineering, the Twist HIFI provides an immersive soundscape while maintaining the durability and comfort the TWIST series is known for. - [Edge product overview](https://www.look2guide.com/docs-md/2d445018-5bdc-41ce-81a2-42c49321c7d3): Professional earpieces that let you enjoy high-quality audio while staying connected to your surroundings. With one ear free, you can fully engage with the experience while remaining aware of your environment. - [Look product overview](https://www.look2guide.com/docs-md/f624a0f2-83d7-4c22-8be0-df7877a2b21b): Our original Android multimedia tablet engineered to support your visitor experience with modern interactive, hands-free technology. Equipped with a 5.5" HD touchscreen, a powerful six-core processor, and a two-day battery autonomy, it seamlessly handles audio, video, AR, GPS-triggered content, and more. - [Twist product overview](https://www.look2guide.com/docs-md/29923b34-89dc-4ab5-8158-91ee9cd281bd): Professional headsets designed for high-traffic exhibitions where hygiene, comfort, and sound quality are essential. The TWIST series features contactless ear design, ultra-lightweight construction, and exceptional audio performance. Proven reliable through tens of thousands of units in use worldwide. - [Live Visitor Statistics product overview](https://www.look2guide.com/docs-md/708eb8d3-3847-4b66-a0aa-0a2bed72f04b): Web-based analytics platform for your visitor experience. Access up-to-date insights from anywhere, anytime through your browser. - [Triggering methods overview](https://www.look2guide.com/docs-md/2be2c8b0-e123-46eb-86d6-5b4fe7629953): High-level overview of triggering methods supported by Look2Innovate products. - [Look2Innovate Product Portfolio Overview](https://www.look2guide.com/docs-md/2b51348d-32f3-4624-82b3-03e5513a5b14): Overview of the Look2Innovate product portfolio. - [Look2Sanitise product overview](https://www.look2guide.com/docs-md/dab484b6-b218-415c-ace0-a8a7de444162): Sterilization solution designed for relentless, around-the-clock operation. Features dual AC and DC power capabilities for continuous operation without power constraints. Sterilizes up to 49 audioguides simultaneously with 99.99% effectiveness against all bacteria and viruses, including COVID-19. - [Mini Trend product overview](https://www.look2guide.com/docs-md/d322110e-b699-4ee2-b024-2d572d1c04de): The fun, compact and versatile audio guide. Trigger automatically by infrared, radio frequency, pointing and clicking, or buzz and play. - [Trend product overview](https://www.look2guide.com/docs-md/8a63e110-55d4-4faa-8c32-e13cd08af2ce): The fun and versatile audio guide. Proven for reliability and low operational costs, without compromising on interactive capabilities. Used in landmark projects such as Casa Batlló in Barcelona. - [Twister product overview](https://www.look2guide.com/docs-md/b0fd9a62-8c42-45d3-9e29-a0ae8482c644): The all-in-one interactive headphone guide for immersive, hands-free experiences. Synchronize automatically with visuals, videos, and live shows with perfect timing. Trusted by leading museums worldwide. - [Look 3 product overview](https://www.look2guide.com/docs-md/8f81c871-24af-4ae0-b04c-c47222fd4e4b): The most advanced Android multimedia tablet purpose-built for museums and exhibitions. Engineered for reliability and easy handling, the Look 3 features powerful processors and custom technologies to handle evolving applications such as AR, VR, AI. - [Style product overview](https://www.look2guide.com/docs-md/139307cf-383b-407e-8335-a04c29fc8e1a): The most advanced audio guide on the market. Trigger messages however you want! Point-and-click, tap, keypad, and automatically by IR or RF. It also functions as a tour guide with a complete tour guide system for remote triggering of pre-recorded messages. - [Language Selection Box product overview](https://www.look2guide.com/docs-md/d5b5fdbb-efed-416d-8875-bda418b090e8): A simple IR/RF configuration box for busy venues. Place up to 40 compatible Look2Innovate audio guide devices inside, press the button for the required language, tour, version, or channel, and the full batch is configured in about one second. - [Smart Charger product overview](https://www.look2guide.com/docs-md/83e887f3-25c8-4280-a774-5f3ce8a9db5f): Network-connected 20-slot charger for Trend, Style, Mini Trend, and Mini Style audioguides. It keeps devices charged, downloads the latest content automatically from the Look2Guide CMS, and uploads visitor statistics live to your web platform. - [Mini Style product overview](https://www.look2guide.com/docs-md/24e77c38-5db8-45b2-bbbe-139326479341): All the capabilities of its bigger sibling, in a smaller package! It also functions as a tour guide with a complete tour guide system for remote triggering of pre-recorded messages. - [Pulse product overview](https://www.look2guide.com/docs-md/2e23d600-872e-4dc4-8de0-d3496b92ec60): Pulse is a compact digital tourguide for guided groups that need live guide audio, consistent pre-recorded audio, or both. The transmitter interacts with external media, synchronizes to it, and streams the selected content to receivers over 2.4 GHz digital channels. NFC channel setup lets teams configure a complete group with one touch, making handoff fast for busy venues running several groups in parallel. - [Look Link product overview](https://www.look2guide.com/docs-md/b25a0668-c8e1-4ecb-9d42-a1e622f80b73): Professional digital tour guide system designed for exhibitions and group tours. Operating on 2.4GHz frequencies, it provides up to 60 simultaneous channels without interference. Features include integrated speakers, month-long battery life, pre-recorded message transmission, and video synchronization capabilities. The system supports custom branding and is compatible with all TWIST headset models (Hygienic contactless, HiFi on-ear, and XL over-ear designs). Its multi-group functionality and extended autonomy make it ideal for busy venues with multiple concurrent tours and multi-day excursions. - [IMAGE PROGRAMING IN LOOKFORM CMS](https://www.look2guide.com/docs-md/1da80556-e343-483c-a6b0-176005d0252d): How to add an image to an exhibit in Lookform CMS - [Replacement of foam pads on Look2innovate headsets](https://www.look2guide.com/docs-md/f6ad7fa3-fb1e-4a9f-b5a7-5681016e3c38): How to replace the foam pads on Look2innovate headsets - [How to create and edit AI Audios](https://www.look2guide.com/docs-md/9e7ec916-353d-4cd1-a7f3-10d5c76dd81a): Explanation of how to create AI Audios for your exhibits and tours. - [TGT USER MANUAL](https://www.look2guide.com/docs-md/833b6985-2547-4846-8ff4-3e0841810f36): This manual covers the settings of the "TGT AG" Look2innovate. The TGT has two menus: a user menu and a technical menu. - [What does the red light on the audio guide mean?](https://www.look2guide.com/docs-md/17dfc312-3921-43aa-9a48-2c46507b53e3): What is the link between the charger light and the battery level? - [How to set up languages on Look2Guide CMS (Content Tab)](https://www.look2guide.com/docs-md/70391fce-332c-4e84-9397-7ef9633a49b7): Before creating exhibits, you need to set up the languages (or tours) your audio guide will offer. - [Mini Style AG Manual](https://www.look2guide.com/docs-md/699f05c4-4339-4803-a5c0-36afd0da372a): MINI STYLE audioguide functions - [Mini Trend AG Manual](https://www.look2guide.com/docs-md/9b5ec890-c38d-4834-af24-da194407a620): MINI TREND audioguide functions - [How to attach sticker to the Audio Guide](https://www.look2guide.com/docs-md/4c9dbe8c-e601-4625-ac1d-dc3168a655d6): Example using the Trend. - [Style AG Manual](https://www.look2guide.com/docs-md/5e0e5c35-426a-4919-94e3-cb2f44fc3b75): STYLE audioguide functions - [TREND AG MANUAL](https://www.look2guide.com/docs-md/fad90513-1ea6-4f9b-9df1-29f003b89d93): TREND audioguide fuctions - [Look2Sanitise 2 UV Disinfection Box Usage Instructions](https://www.look2guide.com/docs-md/4c1082e1-de48-4ae7-94c9-2f4f131557b2): These instructions explain how to power the sterilization box, set the sterilization time, and safely sterilize items using the built-in controls and indicators. - [How do I share access to the Statistics?](https://www.look2guide.com/docs-md/6c7213be-e1df-409d-a4e0-fb995b3944f5): Would you like to share access to the analytics data collected by the audioguides? You can do that in two steps. - [Preparing videos with the video sync tool](https://www.look2guide.com/docs-md/9c36e2a0-64ae-4013-a7b9-2e2ee4557b8f): How to prepare videos to send the signal for synchronization using our sync box. - [How to Create Custom Stickers for the Audio Guides](https://www.look2guide.com/docs-md/fba61d61-9f78-406d-85c8-d519973b1f96): Step-by-step Look2Guide help document for How to Create Custom Stickers for the Audio Guides.